ProMach is your partner from start to finish. Our product brands are grouped into distinct business lines that make the most sense to our customers, covering every function of the production line: Filling, Bottling & Capping, Decorative Labeling, Flexibles & Trays, Pharma, Handling & Sterilizing, Labeling & Coding, Robotics & End of Line, and Systems & Integration.
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Employee Spotlight Series - Tiffany on Building Lasting Customer Relationships
In this episode, we introduce Tiffany Silver, Customer Care Manager.
At Ossid, our mission goes beyond just sales; it's about providing our partners best-in-class support long after the sale. Tiffany shares insights into her role dedicated to delivering exceptional service and fostering strong relationships with our valued customer base.
As a Customer Care Manager at AET, I ensure that our customers receive the highest level of service by addressing their questions and concerns promptly. I also provide them with discounts on certain services, fostering strong relationships between AET and their companies. Our commitment is to take care of our customers, offering after-hour services whenever needed, whether it's in the middle of the night or first thing in the morning. If a customer needs something, we make sure they get it.
Additional Videos
Ernie shares how our commitment to excellence extends far beyond transactions, shaping our enduring relationships with our valued customers and partners in the industry.
Jason shares how our consultive approach to selling benefits our customers. Helping them to uncover opportunities where they would benefit from help with end of line solutions.
John shares insights on the benefits to the consumer of designing our machines in America. Allowing our machines to last longer, and our customer’s the ability to make requests for changes.
Keeping you up and running is our priority at Ossid. By having strategically placed personnel across North America, help with your service needs is never far away.
Whether you need tailored maintenance plans, specialized training, or precision repairs, we focus on crafting solutions that fit your exact needs and deliver lasting results
At Ossid, trust and people define who we are. Our team’s commitment to service creates lasting customer partnerships and reliable support. We’ve built a reputation for stepping up when it matters most. When you work with us, you’ll find that we’re always ready to go the extra mile for you.
Get to know Dave Bradley, Ossid's dedicated Distribution Manager, as he shares what drives him every day on the job.