Parts & Service

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Ossid is committed to providing our customers with superior packaging solutions and to fully meeting your needs. To meet these objectives, we provide one of the most complete customer service programs available in the industry, including a dedicated service team, full parts department and training programs designed to make sure your equipment runs at peak efficiency.

Ossid maintains a dedicated staff of in-house employees to provide service for both mechanical and electrical related service issues. Additionally, we have full time, factory trained technicians all over the country that are routinely dispatched from the location closest to our customers plants in order to reduce travel time and cost. These technicians are able to provide installation/start up assistance for new machines and conversions to existing equipment, as well as, emergency service when needed.

As a further service to our customers, Ossid offers a Preferred Service Program which provides quarterly or semi-annual preventative maintenance by our factory-trained service technicians for machines at discounted labor. Alternate service programs, tailored to a customer’s unique needs, are available and provided on request.

Responsibility for keeping our customers up and running with spare and emergency parts falls to the Ossid Parts Department. Our experienced, dedicated team will assist you with ordering, technical support, service and/or training needs to help ensure that your packaging solutions operate as effectively and efficiently as possible.

Ossid offers an after-hours emergency hotline for parts ordering. Here at Ossid, we understand that parts needs do not always coincide with regular business hours. Our emergency hotline allows our customers to receive the same great service at any hour for a small fee, so you don’t have to worry about extended downtime.